Welcome to the myCISV FAQ page. We’ll be adding new questions regularly to help you. If you have a question that is not answered on this page, please complete the form at the bottom of the page. We might add it to the list of FAQs.
If this is your first time visiting the new myCISV, check out our support materials at our myCISV Introduction page!
The following forum is a troubleshooting guide to help fix common problems on myCISV.
If these solutions do not fix your problem, please contact your myCISV coordinator. They can be contacted using the following email using your own two-digit country-code:
mycisv-coordinator@<country-code>.cisv.org
If you need further support, please feel free to contact myCISV support at:
When contacting the myCISV support email, you will need to provide the following required information:
A CISV ID is a unique identifier we use in our IT systems. It is mainly used as a username when logging into myCISV, CISV Learn, CISV SharePoint or other IT services we provide.
A CISV ID appears in the format of: firstname.lastname@countrycode.cisv.org.
To find out your CISV ID:
The system will then provide you with your CISV ID, or show some censored email addresses that may be linked to your account. By entering any of the email addresses you recognise, you will then be provided with your CISV ID.
Therefore, parents or guardians have to create an account for their children under 16 years old.
A parent needs to register themselves and then add the child using the "Children" menu on their myCISV account.
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