Welcome to the myCISV FAQ page. We’ll be adding new questions regularly to help you. If you have a question that is not answered on this page, please complete the form at the bottom of the page. We might add it to the list of FAQs.
If this is your first time visiting the new myCISV, check out our support materials at our myCISV Introduction page!
The following forum is a troubleshooting guide to help fix common problems on myCISV.
If these solutions do not fix your problem, please contact your myCISV coordinator. They can be contacted using the following email using your own two-digit country-code:
If you need further support, please feel free to contact myCISV support at:
When contacting the myCISV support email, you will need to provide the following required information:
A CISV ID appears in the format of: email@example.com. It is important to note that this is not an email address and therefore should not be put into your profile as an eMail.
*Note: This will not create a new account, it will just retrieve your CISVID.
•lower case letters
•upper case letters
•at least one special character
It must NOT contain
•CISV (in upper or lower case or mixed)
•C15V (which is an alliteration of CISV)
•Your first name or last names
•Anything else that the system could detect as using parts of your personal details.
Therefore, parents or parental guardians have to create an account for their children under 16yo.
A parent needs to register themselves and then add the child using the "Children" menu item.