myCISV FAQs

myCISV FAQs

Welcome to the myCISV FAQ page. We’ll be adding new questions regularly to help you. If you have a question that is not answered on this page, please complete the form at the bottom of the page. We might add it to the list of FAQs.

We have listened to your feedback over the years and are excited to introduce a new and improved version of myCISV. This new platform will make things easier and more efficient for you. It is also designed with data protection and safety standards in mind, and will help us to ensure complete and accurate participation records.

The main changes you can expect are:

  • No more claims. Programme participation will be provided and confirmed by the sending NA/Chapter, not the host staff. Programme staff will confirm attendance only. That is, who turned up and attended the programme.
  • Guardian capabilities. Parents or legal guardians can now create linked accounts for their children through their own account. They will be able to update profile details for the child and see valuable information about the child’s programme(s).
  • Easy access to pre-camps. Pre-camps will be accessible through the ‘Programme’ section of myCISV, along with other valuable information including which countries will attend the programme and important contact information.

 

If this is your first time visiting the new myCISV, check out our support materials:

Directory

I am a National Secretary and I need to assign a new person to a role in our directory. Will this process be different now?
It will look a bit different but the process will be the same. As National Secretary you will still assign people to the role in your NA/Chapter officials directory.
A person has left a role and a new person has joined. The directory needs to be updated, how is this done?
Who? The NA Secretary must update the Directory. What? Updates include any changes to persons within any role listed in the directory. Where? Make Changes at myCISV>> Directory>> Manage Directory When? As soon a person listed in the directory leaves / joins their CISV role. Why? Imagine you, or one of your members have a problem, you want to know who to contact, right? The only way anyone will know who to contact is with an up-to-date Directory. Up-to-date information also ensures the necessary people are able to receive information important to their roles. People will not receive this information, and your NA may therefore miss out on important updates, if the Directory is not up-to-date.

My Profile

I am a member of more than one Chapter or NA. Do I need two accounts?
No. You can register with more than 1 Chapter or NA in your profile. Select primary and secondary.

Programme Assignment

I am a Chapter myCISV Coordinator / National myCISV Coordinator. What do I have to do?

First of all, thank you for taking on this new function/task. As a myCISV Coordinator, you will assign individuals to the invitations your NA/Chapter has accepted in myCISV. And if an individual pulls out and/or is replaced by someone else, you will remove that individual and assign a different person instead.


A Chapter myCISV Coordinator will be able to assign individuals from their Chapter, whereas the National myCISV Coordinator will be able to assign individuals from all the Chapters in the NA.


For the 2020 March-April or June-August progamme seasons, only Programme Directors / staff member / leaders / JCs / LICs / NICs need to be assigned. Participants will be added to this process for the 2020 December-January programme season. ​​​​​​

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Programme Participation

I am Programme Director / staff member / leader / JC / LIC / NIC in 2020. Do I still have to register on myCISV and claim participation in my programme?
You must be registered on myCISV, but you do not need to claim participation. Your Chapter or National myCISV Coordinator will assign you to the relevant role in your programme. From now on, every person involved in a programme must be assigned to their relevant role in the programme before the programme begins.
I will be a programme participant in 2020. Do I still have to register on myCISV and claim participation in my programme?
You must be registered on myCISV, but you do not need to claim participation. Your Chapter or National myCISV Coordinator will assign you to the relevant role in your programme.
If you are participating in the 2020 March-April or June-August progamme seasons, you will be assigned to your relevant role in your programme after the programme ends.
If you are participating in the 2020 December-January programme season, you will be assigned to your relevant role in your programme before the programme begins.
Do I need to carry paper copies of the forms, still?
Please read the Help Guide “Create and Share Pre-Camp documents and other helpful programme information” (find it here -> https://cisv.org/new-mycisv/ ) “Important: Even when using myCISV, you’re advised to carry one paper copy of each form with you for safeguarding and in case of emergency, police/customs checks or any malicious events during travel.” Generally, paper copies are not needed anymore; however, as for emergency incidents paper copies may be needed to be carried on travel and as every form needs to be printed once for signatures, anyways, this one print-out could as well be used to be carried on travel and handed to staff later-on.

Registration

I am a member of more than one Chapter or NA. Do I need two accounts?
No. You do not need two accounts. You can register with more than one Chapter or NA in your profile. Make sure that you select your primary Chapter.
I am already registered on myCISV, but my username and password is not working. What should I do?
You can check your CISVID by clicking 'Create an account'. Fill in the information using the email address you registered with on myCISV. When you click 'Next Step', the system will tell you the CISVID associated with that email address.

If you forget your password, select 'Log In' and click 'Can't access your account?'. Microsoft will take you through the steps to recover your account and reset your password.
I am having issues with accessing my profile - what should I do?
It is really important for every CISVer to only have one single account in the system. If you have any problems with the system, in the first instance, please ask us (myCISV@support.cisv.org) and we'll do our best to help. We’re trying really hard to clean up a decade-long mess of multiple accounts per one person where no-one ever knows which account to use / assign / look at. Having more than one account for one single physical person is a challenge for any process. Also, it can affect who receives access to eMail groups and SharePoint, so please do reach out if you have queries and refrain from creating a duplicate account to overcome a problem! Thanks!
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