All participants in CISV International Programmes are automatically covered by the CISV Travel Insurance.

In 2022, there are two types of insurance cover available: insurance for International Programmes and insurance for National Programmes. Both vary in price and coverage. See the policy for more information.

You have 24-hour worldwide cover from the time of leaving your home until your return. Here are some of the main things covered and the Insurance Product Information Document. For details, please see the policy document.

The cost of insurance is included in programme participation fees and is generally based on the length of the programme. There is no additional charge for programme staff.

There is no deductible (i.e. excess) that you have to pay on any claims.

Period covered

You are covered for the entire period of your CISV international programme or meeting, travel days to and from the event, plus up to 10 extra days of leisure travel (when in line with CISV International Basic Programme Rules).

Making a Claim or Getting Urgent Assistance

All claims under the CISV Travel Insurance are handled by a company called Intana.

If you need urgent assistance in a serious or emergency situation, it is important to contact them directly and as soon as possible. For more minor situations, you may just need to submit a written claim form later on.

Please see N-04 CISV Travel Insurance – How to Start or make a Claim for full details on how to contact Intana, what you need to do to make a claim and what you can expect in different types of situations.

For your convenience, there is also a visual summary of how to start a claim in N-04A Flowchart – CISV Travel Insurance – How to Start a Claim.

If you need to submit a written claim, please use the CISV Travel Insurance Claim Form (valid from 2022).

Crisis Management

The CISV Travel Insurance includes coverage for emergency services to advise in crisis situations.  A company called Drum Cussac will provide these services and has professionals with relevant backgrounds. This service is not for everyday claims, but is meant for actual or threatened security incidents which would increase the risk of injury, illness or death of CISVers covered by the insurance. If you are a Risk Manager, please see N-04B CISV Travel Insurance – Crisis Management for information on when and how to contact Drum Cussac.

Further Documents

A Notice of Travel Insurance can be found on CISV’s SharePoint (in General Area\Travel Insurance). Please give a copy of the notice to all of your participants to international programmes and ask them to carry it with them when they travel.  It provides basic information about insurance, such as the policy number and claim contacts.

For frequently asked questions about insurance, please visit the Travel Insurance FAQs page.

You can watch the video below if you would like a summary of the information about insurance and how to make a claim.


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