Privacy Policy

Details of our privacy policy are set out in our Terms and Conditions.



2.2.1    Processing Information

The processing of your personal data is carried out by CISV International which is registered with the Office of the Information Commissioner.

If you have any questions regarding this privacy policy, please contact:

The Data Protection Officer

CISV International Limited

MEA House

Ellison Place

Newcastle upon Tyne

Tyne and Wear

England NE1 8XS


2.2.2    Statement of Intent

When you supply any information to CISV International it is obliged to deal with it in a manner prescribed by several legal instruments including:

  • the Data Protection Act 1998,
  • the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by The Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011,
  • Directive 2009/136/EC of 25 November 2009 (“The European Union Cookie Directive”)

In particular, CISV International is obliged to:

  • Collect the information fairly
  • Let you know how we will use it
  • Keep the information secure

The type of information CISV International may collect when you use the Site includes:

  • Name
  • Email address
  • Postal address
  • Telephone number
  • Social Networking Links (for example, Facebook)

CISV International may collect some, or all, of this information when you visit the Site, depending on how you use it.  CISV International monitors how people use the Site so it can improve it.

When you visit the Site CISV International may also use cookies, further information about which is set out in paragraph 2.3.

CISV International will not contact you unless you have given your express consent.  By signing up to the myCISV section you agree to CISV International contacting you in relation to your CISV International Membership.

2.2.3    Disclosure of your information

CISV International will keep your personal information confidential and will not supply it to any third party (other than CISV Affiliated Organisations) without your consent or unless it is obliged or permitted by law to do so.

CISV International sometimes use third parties to process your information on its behalf (for example, to analyse data).  However, CISV International requires them to keep your information secure and not to use it for business purposes.

Some of CISV International’s service providers may be located outside Europe, such as in the U.S or Canada, and by providing information to CISV International you consent to your information being processed on CISV International’s behalf in these countries.

2.2.4    Protecting your personal information

CISV International takes protecting your information seriously and will take appropriate physical, electronic and managerial measures to ensure that it keeps your information secure, accurate and up to date, and that it only keeps it as long as reasonable and necessary.

Although CISV International uses appropriate security measures once it has received your personal information, the transmission of information over the internet is never completely secure.  CISV International does its best to protect personal information but cannot guarantee the security of information transmitted to the Site, so any transmission is at the user’s own risk.

2.3.      Cookies and how we use them

Cookies are small files, typically of letters and numbers, which are transferred from the Site and placed on your computer’s hard drive when you access certain websites or emails.  Cookies are used to help analyse web traffic and to enable web applications to respond to you as an individual.  The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

CISV International uses traffic log cookies to identify which pages are being used.  This helps CISV International to analyse data about web page traffic and improve the Site in order to tailor it to customer needs.  CISV International only uses this information for statistical analysis purposes and then the data is removed from the system.  Denial of a traffic log cookie should not prevent you from using one of these websites.

Overall, cookies help CISV International to provide you with a better website, by enabling it to monitor which pages you find useful and which you do not.  CISV International’s cookies in no way give access to CISV International to your computer or any information from which you may be identified personally.  Personal details are at no time stored in cookies on the Site.  This practice is strictly in force.  CISV International knows that people have concerns about cookies, but believes that the benefit gained from their proper use is worthwhile.

You may set your web browser to notify you of cookie placement requests or decline cookies completely.  You can delete the files that contain cookies – those files are stored as part of your internet browser.  Please note that this may result in a less satisfactory experience when using the Site.

More information about cookies, including browser-specific instructions on how to restrict or block cookies may be found on IAB’s website at .

2.4.      Acceptable Use

2.4.1    Users agree to use the Site only for lawful purposes, and in a manner, which does not infringe the rights, or restrict, or inhibit the use and enjoyment of the Site by any third party.  You may not use the Site:

  • In any way that breaches any applicable local, national or international law or regulation;
  • In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
  • For the purpose of harming or attempting to harm minors in any way;
  • To send, knowingly receive, upload, download, use or re-use any material which does not comply with the Content Standards;
  • To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam);
  • To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

2.4.2    You also agree:

  • Not to reproduce, duplicate, copy or re-sell any part of the site in contravention of the Terms and Conditions.
  • Not to access without authority, interfere with, damage or disrupt:
  • Any part of the Site;
  • Any equipment or network on which the Site is stored;
  • Any software used in the provision of the Site; or
  • Any equipment or network or software owned or used by any third party.

2.4.3    Suspension and Termination

CISV International will determine, in its discretion, whether there has been a breach of this Acceptable Use policy through your use of the Site.  When a breach of this policy has occurred, CISV International may take such action as it deems appropriate.

Failure to comply with this Acceptable Use policy constitutes a material breach of the Terms and Conditions upon which you are permitted to use the Site, and may result in CISV International taking all or any of the following actions:

  • Immediate, temporary or permanent withdrawal of your right to use the Site.
  • Immediate, temporary or permanent removal of any posting or material uploaded by you to the Site.
  • Issue of a warning to you.
  • Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
  • Further legal action against you.
  • Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

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